Questions & Answers What is Remote Support? In general, Remote Support gives us at Backspace Computers the ability to access your computer over ... Am I able to get Remote Support? >>>Australia Wide Remote Support<<< --For Microsoft Windows 7, Vista & XP-- Are there different prepaid plans for Remote Support? Backspace Computers offer 3 different pre-paid Remote Support plans. A. >>>System Se ... How can I pay for Remote Support? At this point in time we only accept payment via direct deposit into our bank account. This can be ... When is Remote Support available? We do NOT offer 24/7 remote support. >>>What we do offer is late afternoon / early e ... How do I book Remote Support? Once payment has been received for your Remote Support pre-paid plan and you have received your conf ... Is Remote Support secure? The initial connection from our technician's console to your computer uses an SSL-like asymmetric ke ... Do I need to be at my computer during Remote Support? You will need to be at your computer at the commencement of the Remote Support session. This allows ... If I change my mind, can I get a refund? A refund is only available if no Remote Support session has commenced or if we are unable to establi ...